Wauchope Solar Privacy Policy

 

1. We respect your privacy

Stuart Watson & Associates P/L trading as Wauchope Solar respects your right to privacy and this policy sets out how we collect and treat your personal information.

"Personal information" is information we hold which is identifiable as being about you.

2. What personal information we collect

We may collect the following types of personal information from you:

  • name
  • address
  • phone number
  • For installations we are now required to submit at the pre approval process for Essential Energy, Electricity providers customer number, premise number, portion number from the rates notice, NMI and Voltage rise calculations for rural properties and systems over 5 kilowatt.
  • information about the goods or services you have ordered
  • information from enquiries you have made
  • communications between us

 

3. How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; and when we provide our services to you.

4. Use of your personal information

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our electricians installing your system, Electrician installing your Net or Gross meter, Essential Energy for the pre-approval process and Essential Energy for completion of an installation.

5. Disclosure of your personal information overseas

We will not disclose your personal information to recipients not associated with your installation.

6. Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

7. Access to your personal information

You can update your personal information by contacting us on 02 6587 5254 or info@wauchopesolar.com.au

8. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@wauchopesolar.com.au.

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

10. Website

When you visit our website

When you come on to our website we do not collect information such as browser type, operating system, website visited immediately before coming to our site, etc. No information is used to analyse how people use our site.

Cookies

As is very common for companies, but we do not use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer.

Third party sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

 

 

Thank you
  Nadine
  February 2013